(NEW) Mercedes-Benz Clerks (July 2024)
Job Title: Bookings clerk | Mercedes-Benz Passenger Cars The Glen
Reference Number: MOT240515-4
Branch/Department: Mercedes-Benz the glen
Job Type Classification: Permanent
Location: Gauteng, South Africa
Closing Date: 2024/07/23
Job Description
Mercedes-Benz Constantia Kloof currently holds a vacancy for a bookings clerk reporting to the Service Manager. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service
Key Responsibilities:
Perform accurate costing of job cards in line with company policies.
Match invoices, outwork invoices, and orders to respective job cards.
Execute all calculations with correct mark-ups.
Clear all accounts with debtors in advance.
Verify that repair orders are signed by the owner.
Ensure technicians’ work records are complete.
Check recorded clock times of technicians.
Confirm parts department’s verification of supplied parts, signed by the Service Advisor.
Handle invoicing and markup processes.
Process warranty claims accurately and promptly in accordance with Company Policy.
Collect and validate all information on warranty claims regarding customer complaints and defects.
Attach claim tags to parts and forward them promptly.
Conduct daily checks of the suspense file.
Manage claim statuses and report to the manager.
Maintain a claims register and ensure payment receipt.
Assess vehicle eligibility for warranty work.
Confirm that all warranty parts are tagged and stored correctly by technicians.
Submit warranty claims according to distributor guidelines.
Assist with additional reasonable duties as required.
Attend training courses provided by the distributor.
Position Overview:
The Warranty Clerk will ensure the accurate processing of costing job cards and the timely submission of warranty claims. Responsibilities include submissions to MBSA, pre-costing and costing of job cards, invoicing, and following up on Eskulabs.
Qualifications and Experience
– Minimum of Grade 12.
– Experience in the motor industry is essential.
– Proficiency in computer use.
– Knowledge of costing procedures.
– Familiarity with Kerridge and EVA is essential.
Skills and Personal Attributes
Problem-solving ability.
Attention to detail.
Strong interpersonal skills.
Practical management skills.
Highly organized and process-driven.
Excellent verbal communication skills.
How to Apply
Mercedes-Benz Passenger Cars at The is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
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Interested candidates should submit an up-to-date CV that highlights their achievements, knowledge, skills, and qualifications to the designated application portal. Applications must be submitted before the closing date of July 23, 2024.