Job Title: collection Consultation

Recruiter: Lerato Sithole

Requisition ID: 133701

Closing Date: 09 August 2024

Job Family: Administration, Operations, and Facilities

Career Stream: Administration, Transactional Processing, and Production

Leadership Pipeline: Manage Self: Technical

FAIS Affected: Yes

Job Purpose:

To provide quality and accurate business administrative support services to internal and external stakeholders, enabling Nedbank to achieve its business goals.

Job Responsibilities:

Capture and process administration requests and vendor invoice payments on relevant systems.

Reconcile supplier invoices and general ledger accounts with supporting documents and Management Information Systems (MIS).

Contribute to revenue increase by driving submitted sales to completion and compiling a service catalogue with allocated costs per product.

Ensure cost recovery for services rendered by maintaining and monitoring the transfer pricing system and delivering value through vendor engagement.

Monitor departmental financial performance by analyzing actual-to-budget variances and applying statistical growth information to compile efficient budgets.

Minimize financial and reputational risks through accurate processing activities and reducing unnecessary operational costs.

Provide timely feedback to stakeholders by generating relevant reports and MIS, ensuring requests are actioned within Service Level Agreements (SLA).

Verify reports, data, transactions, and client information according to Nedbank policies and FICA rules.

Prepare trustee and month-end management packs, maintain administration files and legal documents.

Escalate anomalies and discrepancies to the Team Manager.

Stay updated on legislative and industry changes by reading newsletters, visiting relevant websites, and attending sessions.

Embrace Nedbank’s vision and values through team and stakeholder interactions.

Enhance personal capability through training courses, feedback from managers, and career progression activities.

Participate in corporate social responsibility initiatives and identify opportunities to enhance processes, systems, and policies.

People Specification:

Essential Qualifications:

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

• Call center certificate

Essential Certifications: None

Preferred Certifications: None

Minimum Experience Level:

• Role-specific experience required

Technical / Professional Knowledge:

• Administrative procedures and systems
• Banking knowledge and procedures
• Business terms and definitions
• Data analysis
• Regulatory knowledge
• Business writing skills
• Product and system knowledge
• Governance, risk, and controls

Behavioural Competencies:

• Communication
• Collaboration
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

How to apply

All applications need to be done via the Nedbank recruitment website. No other form of application will be accepted.

Click below to apply