Job Description:

The primary responsibility of the Client Service Consultant is to provide customers with exceptional service by understanding their needs, processing their requests, and serving them promptly. The consultant will apply appropriate sales processes within the unit to achieve sales targets, converting leads to sales by opening active accounts to meet annual targets.

Hello Future Client Service Consultant:

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

Role Overview:

As part of our Wealth and Investments team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that stays true to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities:

• Manage costs and expenses within the approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Manage existing clients and grow the portfolio by making contact and generating leads.
• Increase the active customer account base to grow the client portfolio.
• Maintain expert knowledge of specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.

Ideal Candidate:

• Maximize business portfolio cross-sell opportunities and strengthen client relationships.
• Contact prospective clients and sell appropriate banking products to achieve sales targets.
• Define a sales portfolio growth strategy in line with predetermined growth targets through competitor analysis and developing sales initiatives that align with various segment strategies.
• Comply with governance in terms of legislative and audit requirements.
• Enter all qualified leads into the sales pipeline and maintain daily updates.

What We Offer:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

Qualifications:

• Track, control, and influence sales and service activities with the specific aim of increasing sales and service efficiencies.
• Provide accurate and reliable sales and service statistics.
• Manage personal development to enhance competencies.

How to Apply:

If you are interested in taking the next step, apply now. We look forward to engaging with you!

Click below to apply

Employment Equity:
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily, and the bank will keep this information confidential unless legally required to disclose it.

Job Details:

• Application Closing Date: 14/06/2024