Job Summary:

At Capitec Bank, we’re now recruiting for enthusiastic, client-centered individuals to join our team as Bank Better Champions. As a Bank Better Champion, your responsibilities will include welcoming clients, controlling branch traffic, and providing excellent client assistance through self-service or remote channels. This is a great chance for people who love to give excellent customer service and are interested in the banking industry. Candidates with a Grade 12 diploma would be qualified for the position since there is no prior experience necessary.

Responsibilities:

-Greeting and welcoming customers as they enter the branch will help to create a welcoming atmosphere.

-Help customers use and comprehend the different self-service options, such as ATMs and online banking systems.

-Guide and help customers through remote or self-service transactions to ensure a smooth transaction.

-Retain an ordered and effective queue structure to ensure that customers are served quickly and effectively.

-Assist customers with straightforward banking questions, like account balances, transaction histories, and product details.

-Seek for opportunities to inform customers about the characteristics and advantages of Capitec Bank’s goods and services.

-Work with the branch team to achieve branch goals and guarantee overall client satisfaction.

-Remain informed with Capitec Bank’s policies, practises, and products so that you can give clients accurate information.

Requirements:

-A minimum grade-level qualification of 12.

-Excellent interpersonal and communication skills.

-A focus on providing great customer service and a customer-centric approach.

-The ability to juggle numerous jobs at once and function in a fast-paced atmosphere.

-Excellent problem-solving abilities and the capacity to act quickly.

-Ability to accurately complete assignments and detail-oriented.

-A basic understanding of computers and experience using self-service banking options.

-The ability to work flexibly, including on weekends and during late hours for banking.

How to Apply

If you wish to begin a career in banking and have a passion for providing exceptional customer service, we strongly advise you to submit an application for the position of Bank Better Champion at the Capitec Bank website. Join our dynamic team and contribute to ensuring that our valued customers have a positive banking experience.

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Position 1

Note: Only shortlisted candidates will be contacted for interviews.

Closing date: 14 October 2025

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About Capitec Bank:

Capitec Bank is a leading South African retail bank that focuses on simplifying banking and making financial services more accessible to all. With a strong emphasis on innovation, convenience, and affordability, Capitec Bank has established itself as a trusted brand in the banking industry. Join us and be a part of our mission to help our clients bank better.