Position: Administrative Support Specialist – Business Centre

Job Overview:

The role of an Administrative Support Specialist is to provide proficient and reliable administrative assistance to the Business Centre and its Manager. This role ensures that the operational functions of the Business Centre run smoothly and efficiently. The successful candidate will be responsible for performing routine tasks to support compliance, including maintaining the physical security of the premises, safeguarding bank assets, and ensuring the upkeep of the office environment and infrastructure. This position is essential in fostering an organized, efficient, and compliant workspace that contributes to the overall success of the Business Centre.

Key Responsibilities:

• Provide administrative support to the Manager and team members, ensuring efficient handling of daily tasks, correspondence, and scheduling.
• Monitor the physical security of the Business Centre, ensuring premises and banking assets are protected.
• Manage the maintenance and upkeep of office infrastructure, including liaising with vendors and service providers to ensure proper functioning of office equipment.
• Assist in compliance tasks, adhering to company policies and regulations related to the security and operational efficiency of the Business Centre.
• Coordinate various administrative projects, such as organizing corporate events, managing office supplies, and assisting with budgeting for small projects or events.
• Engage with clients professionally, managing client communication and assisting in the coordination of client events or meetings.
• Contribute to project coordination efforts, supporting business initiatives as required.
• Maintain proper documentation and records related to compliance, security measures, and operational processes.
• Facilitate business continuity planning and support disaster recovery procedures in coordination with relevant teams.

Minimum Qualifications:

• Educational Background: A minimum of a high school diploma or equivalent (Matric) is required.
• Preferred Qualification: An administration-related certificate will be considered an advantage.

Experience Requirements:

• Client Relationship Banking: 3-4 years of experience in a related field, preferably within relationship banking or business and commercial banking sectors.
• Administrative Experience: A minimum of 3-6 years of experience as an administrator or personal assistant, particularly in managing events, coordinating administrative projects, and supporting corporate initiatives.
• Budgeting & Event Coordination: Experience in budgeting for and implementing corporate events is highly desirable. This includes general administrative project management.
• Client Communication & Retail Banking: Previous exposure to client communication and events management will be beneficial. A background in retail banking is preferable, as understanding the operational environment of business banking is crucial to success in this role.

Additional Skills & Competencies:

Behavioral Competencies:

• Articulating Information: The ability to communicate clearly and confidently with colleagues, clients, and external service providers is essential.
• Attention to Detail: Demonstrates precision and accuracy in handling tasks, particularly in compliance and security-related matters.
• Developing Expertise: Shows an ongoing interest in acquiring new skills and knowledge relevant to the position, particularly in banking processes and administration.
• Following Procedures: Adheres strictly to established procedures, policies, and regulatory requirements.
• Interpersonal Skills: Strong capability to interact with people in a professional and approachable manner, building positive relationships within the team and with clients.

Technical Competencies:

• Banking Processes & Procedures: Understanding of banking operations, particularly in business and commercial banking.
• Business Continuity & Disaster Recovery: Familiarity with business continuity planning, ensuring the centre’s operations are protected against disruptions.
• Compliance: A solid understanding of the compliance framework within which the Business Centre operates, ensuring adherence to regulatory and company standards.
• Product & Service Knowledge: Comprehensive knowledge of the products and services offered by the bank, particularly those related to business banking.
• Risk Identification: Ability to identify potential risks to the operation of the Business Centre, including security and compliance risks, and take steps to mitigate these.

Key Attributes:

The successful candidate will be a self-starter, capable of working independently with minimal supervision. They will demonstrate excellent organizational skills and have the ability to prioritize tasks effectively in a fast-paced environment. They must be reliable and adaptable, able to handle multiple responsibilities and coordinate efforts across different projects.

How to Apply:

Candidates who meet the qualifications and experience requirements outlined above are encouraged to apply through the company’s recruitment portal. Please ensure all relevant documents, such as a comprehensive CV, are submitted during the application process. This position is ideal for those with a passion for administration, project management, and business support, seeking to contribute to the success of a dynamic Business Centre team.

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Closing date: 30 October 2024