SASSA Call Centre Agent ( start January 2025)
Salary: R202,233 – R235,611 per annum (excluding benefits)
Location: SASSA Head Office, Pretoria
Ref No: SAS 12/12/2024-18
Nature of Position: Permanent
Join SASSA as a Call Centre Agent
Are you passionate about customer service and assisting clients in need? The South African Social Security Agency (SASSA) is looking for a qualified and dedicated individual to fill the position of Call Centre Agent at its Head Office in Pretoria. This is an exciting opportunity to work in a dynamic environment where you’ll be at the forefront of delivering excellent client services.
Minimum Requirements
To be considered for this role, applicants must meet the following criteria:
- Educational Qualification: A Senior Certificate (NQF Level 4) is required.
- Computer Skills: Proficiency in computer literacy is essential.
- Experience: Applicants should have 0–1 year of relevant experience in a similar role.
Preferred Knowledge and Skills
Successful candidates should have:
- Knowledge of the SOCPEN system used for social grant management.
- Familiarity with relevant legislation and policies, including the Social Assistance Act, SASSA Act, and related procedures.
- An understanding of organizational arrangements and operational standards.
Key Responsibilities
As a Call Centre Agent, you will play a vital role in ensuring efficient client support. Your responsibilities will include:
- Handling Calls:
- Receiving and placing calls to assist clients with inquiries or complaints.
- Directing calls to the appropriate officials to resolve client issues effectively.
- Data Management:
- Registering and escalating incoming calls by capturing details on the Customer Care Application System.
- Updating information on the Integrated Customer Care Application to maintain accurate client records.
- Customer Support:
- Investigating client issues and providing timely feedback.
- Monitoring and following up on requests sent to back-office teams or relevant managers.
- Attending to email inquiries and ensuring professional responses.
- Client Education:
- Educating customers on SASSA’s policies, procedures, and available services.
- Guiding clients through processes to ensure their needs are met efficiently.
- Complaint Resolution:
- Escalating unresolved issues to the appropriate departments for further investigation.
Why Join SASSA?
SASSA is committed to delivering social assistance to vulnerable citizens across South Africa. As a Call Centre Agent, you’ll contribute to this mission by providing exceptional client service. This role offers:
- A competitive salary package.
- The chance to work in a supportive and professional environment.
- Opportunities for career growth within the public service sector.
Application Process
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Applications for the Call Centre Agent position must be hand-delivered to the following address:
SASSA Head Office
501 Prodinsa Building
Corner Steve Biko and Pretorius Streets
Pretoria, 0083
Enquiries: Ms. Phindile Mathevula – 012 400 2150
Important:
- Email applications will not be accepted.
- Ensure your application includes all required documents, including a comprehensive CV and certified copies of your Senior Certificate and ID.
Equal Opportunity Employer
SASSA is committed to Employment Equity. Preference will be given to candidates who meet the agency’s Employment Equity goals. Persons with disabilities are strongly encouraged to apply.