(NEW) Toyota Adminstration Clerk 2025
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Administrator: Bookings
Closing Date: 31 January 2025
Reference Number: MOT240606-6
Job Title: Administrator: Bookings
Branch/Department: Toyota
Job Type Classification: Permanent
Location – Town / City: Cape town
Location – Province/Area: Western Capel
Location – Country: South Africa
Job Description:
Toyota in Western Cape is seeking a diligent Administrator: Bookings to join their team. Reporting to the Manager: Service, this role involves managing the Service Department’s schedule, ensuring optimal use of all productive hours, and efficiently allocating these hours to Service Technicians.
Key Responsibilities:
Answering telephones according to company standards.
Following Standard Operating Procedures (SOP) for booking appointments.
Scheduling appointments at ten to fifteen-minute intervals to ensure high customer satisfaction.
Regularly updating time buckets with flat-rates to maximize productive time.
Monitoring daily and monthly appointment rates, including carry-overs, repeat repairs, and walk-ins.
Keeping track of no-show rates and maintaining records of reasons for no-shows.
Pre-printing all repair orders for the following day.
Managing the delivery and control of Government and Subsidy vehicles.
Allocating time for appointments, carry-overs, and walk-ins.
Sending timely service reminders to customers daily.
Pre-printing job cards daily and ensuring all paperwork complies with SOPs.
Handling booking and control of Special Campaign Recalls.
Recording all job cards on and off-site for easy access and record-keeping.
Performing any other reasonable duties as required.
Qualifications and Experience:
- Minimum of Grade 12.
- Computer literacy is essential.
- Clear credit and criminal record.
Skills and Personal Attributes:
- Strong people handling skills.
- Effective time-management abilities.
- Excellent verbal communication skills.
- Empathy and honesty.
How to Apply:
Candidates who meet the above criteria are invited to submit their detailed CV along with a cover letter outlining their suitability for the position. Applications can be submitted online through the Motus recruitment portal. Please quote the reference number MOT240606-6 in your application. The deadline for applications is 31 January 2025.
Click below to apply
Motus Toyota Cape Gate offers a permanent position that provides the opportunity to play a crucial role in the efficient operation of their Service Department, contributing to a team dedicated to exceptional service delivery.