For daily job updates on your phone, Join our WhatsApp channel by clicking below

Are you a motivated individual with a Grade 12 qualification or an NQF Level 4 certificate? Do you aspire to kickstart your career in the banking and financial services industry? If so, this Junior Learnership opportunity at Absa Bank Limited in Johannesburg is tailor-made for you! Don’t miss your chance to join a leading African bank with over 100 years of history and a commitment to shaping the future of the continent.

About Absa Bank Limited

Absa Bank Limited is a proudly African organization with a rich legacy spanning more than a century. As a local bank with regional and international expertise, Absa is dedicated to empowering Africa’s tomorrow by driving growth, innovation, and inclusivity. By joining Absa, you become part of a family that values diversity, collaboration, and the opportunity to make a meaningful impact.

Absa’s mission is to bring possibility to life for its customers, employees, and the communities it serves. With a strong focus on digital transformation and customer-centric solutions, Absa is at the forefront of redefining banking in Africa. This learnership program is designed to equip you with the skills and experience needed to thrive in this dynamic environment.

Job Summary

As a Junior Learner, you will play a vital role in coordinating the delivery of learning and development services. You will work closely with a team to execute predefined objectives in line with standard operating procedures (SOPs). This role is designed to help you develop essential skills, gain hands-on experience, and contribute to the bank’s mission of delivering exceptional customer service.

Key Responsibilities

Administration Management: Actively engage with inbound and outbound consultants to achieve daily customer service quality targets.

Skills Development: Drive participation in weekly skills audit tests to enhance knowledge, instill positive behaviors, and deliver exceptional results.

Team Leadership: Guide your team to achieve targets as outlined in quarterly performance contracts.

Coaching and Assessments: Conduct assessments and provide coaching sessions to ensure continuous improvement.

Service Level Agreements (SLAs): Achieve productivity targets, reduce outbound transfer calls, and exceed adherence to schedule targets.

In-Office Time Management: Ensure your team adheres to the required in-office time as per performance standards.

Education and Qualifications

To be considered for this role, you must have:

• A Grade 12 qualification or an NQF Level 4 certificate.
• A Further Education and Training Certificate (FETC) in Education, Training, and Development is preferred but not mandatory.

Skills and Competencies

• Strong communication and interpersonal skills.
• Ability to work well in a team and collaborate effectively.
• Problem-solving skills and a proactive approach to challenges.
• Basic computer literacy and familiarity with Microsoft Office tools.
• A passion for learning and a willingness to grow within the banking sector.

Why Join Absa?

Career Growth: Be part of a dynamic team that encourages professional development and offers opportunities for advancement.

Diversity and Inclusion: Absa is an equal opportunity employer committed to achieving equitable demographic representation and fostering a diverse workforce.

Impactful Work: Contribute to a bank that is dedicated to empowering communities and driving Africa’s growth.

Learning and Development: Gain valuable skills and experience through structured training programs and mentorship.

Employee Benefits: Enjoy a range of benefits, including competitive remuneration, access to wellness programs, and opportunities for further education.

How to Apply

If you meet the qualifications and are ready to take the first step toward a rewarding career, apply before the deadline on June 30, 2025. To apply, please submit your application through the Absa careers portal using the job requisition ID: R-15971297.

click below to apply

Pretoria

Cape town

More learnerships for 2025

Equal Opportunity Employer

Absa Bank Limited is committed to compliance with the Employment Equity Act 55 of 1998. Preference will be given to candidates from designated groups to enhance the diversity of our workforce and achieve equitable demographic representation.

Don’t Wait – Apply Today!

This is your chance to join a forward-thinking organization that values innovation, inclusivity, and excellence. Whether you’re looking to build a long-term career in banking or gain foundational experience in a corporate environment, this learnership offers the perfect platform to start your journey. Apply now and take the first step toward a fulfilling career in banking!

Note: Absa Bank Limited reserves the right not to fill the position as advertised.