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Dear Future Administrator,

Join us in providing efficient and effective administrative support to ensure the smooth operation of our functional area. Your role will be crucial in maintaining the administrative excellence that drives our success.

Key Responsibilities

Manage Costs/Expenses:

• Operate within an approved budget to achieve cost efficiencies.
• Monitor and report on budget variances to ensure financial control.

Customer Service:

• Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
• Resolve all customer queries efficiently and within agreed timelines.
• Implement feedback mechanisms to continually improve customer service standards.

Administrative Support:

-Provide accurate and efficient administrative support to ensure precision in the functional area.

-Maintain and update records, ensuring all documentation is current and accessible.

-Comply with governance in terms of legislative and audit requirements, adhering to all policies and procedures.

-Provide timely and accurate management information, generating reports as needed.

Personal Development:

-Manage your own development to enhance your competencies.

-Participate in training and development programs to stay current with industry best practices.

-Seek opportunities for professional growth and career advancement.

Minimum Requirements

• Education: Matric (Grade 12).
• Experience:
• At least 1 year of experience in a similar role.
• Call Centre or Customer Service experience is required.
• Claims Administration experience is advantageous.

What We Offer

Networking Opportunities: Connect and collaborate with professionals across various departments.

Challenging Environment: Engage in a dynamic and stimulating work setting that encourages innovation and excellence.

Innovation Opportunities: Explore and implement innovative solutions to improve processes and enhance efficiency.

Career Growth: Opportunities for advancement within the company, based on performance and potential.

Ideal Candidate Attributes

Adaptability: Able to adjust to changing circumstances and handle multiple tasks simultaneously.

Curiosity: Keen to learn and explore new ideas, always seeking to improve.

Proven Track Record: Demonstrated success in previous roles, with a history of achieving goals.

Collaboration: Thrive in a team-oriented environment, working effectively with colleagues and stakeholders.

Attention to Detail: Meticulous in managing details, ensuring accuracy and completeness in all tasks.

Interested?

Take the next step in your career with us. We look forward to engaging with you! By joining our team, you will be part of a company that values excellence, innovation, and collaboration.

Employment Equity

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis, and this information will be kept confidential unless disclosure is required by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Application Details

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position 1

Position 2

Position 3

Closing Date: 04 November 2025

Apply now and become a part of a team dedicated to achieving excellence and driving innovation.