(NEW) FlySafair Customern Service Agents at OR Tambo Airport (July 2024)
Location: OR Thambo International AirportReporting to: Manager: Base Airport Job Description: The Customer Service Agent will play a critical role in ensuring that passengers receive top-notch service. This role involves direct interaction with customers, helping them with ticket-related queries, resolving issues arising from flight delays or cancellations, and maintaining a high standard of confidentiality and professionalism. The agent is expected to manage complaints efficiently, escalating unresolved matters to the supervisor when necessary. Additionally, the agent must be adept at handling…