Job Description

Mission/Core Purpose of the Job:

The primary objective of this role is to achieve sales targets efficiently, driving revenue growth for the company. This is accomplished by engaging with customers, comprehending their needs, and delivering customized solutions that surpass expectations. Acting as trusted advisors, we guide customers through their purchasing journey with honesty, empathy, and expertise. Our commitment to providing exceptional service and fostering long-term relationships ensures customer satisfaction and loyalty, contributing to the overall success of the company.

Responsibilities

Sales Target Achievement:

• Consistently meet and exceed weekly, monthly, and annual sales targets.
• Convert leads into activated sales through both outbound and inbound campaigns.
• Maintain a strong conversion rate, ensuring consistent sales performance.

Customer Satisfaction (CSAT):

• Build and sustain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of our products and services.
• Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
• Maintain a low monthly inflight cancellation rate to enhance customer satisfaction.

Product Knowledge and Communication:

• Demonstrate extensive knowledge of fibre and broadband (LTE) products and services.
• Communicate effectively with customers over the phone and through other communication channels, building rapport and trust.

Operational Efficiency:

• Keep an up-to-date sales funnel and sales portfolio.
• Manage pre-orders, leads, and the FNO “Bucket List” to prevent backlogs and ensure smooth operations.
• Collaborate with internal teams such as order fulfillment, product, and marketing departments to optimize sales processes.

Adaptability and Collaboration:

• Work independently with minimal supervision while also collaborating effectively within a team environment.
• Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
• Assist with ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.

Continuous Improvement:

• Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
• Proactively seek feedback and implement strategies for continuous improvement in sales performance.

Proficiency in Tools and Systems:

• Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.

Qualifications

Education:

• Matric or equivalent
• Fluent in English

Global Experience Standards:

• At least 3-5 years of sales experience in a similar role (inbound and outbound)
• Minimum 2 years’ recent experience in ISP sales
• Self-motivated and target-driven
• Excellent time management skills, positive attitude, and organizational abilities
• Understanding of sales processes and dynamics
• Commitment to excellent customer service
• Proficiency in English and Afrikaans, both written and verbal
• Superb interpersonal skills, including the ability to quickly build rapport with customers
• Computer literate with proficiency in MS Office Suite and Outlook, especially Excel
• Strong knowledge of fibre and broadband (LTE) products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers over various communication channels (inbound calls, web chat, WA chat)
• Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment
• Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment
• Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets

How to Apply

Interested candidates who meet the above qualifications are encouraged to apply via the company’s official website.

Application Process:

Prepare Your Application:

• Ensure your resume is up-to-date and highlights your relevant experience.
• Write a cover letter that clearly demonstrates your suitability for the role.

Submit Your Application:

• Visit our website page
• Fill out the online application form and upload your resume and cover letter.

Application Deadline:

• Applications must be submitted by [05 July 2024].

Click below to apply

Next Steps:

• Shortlisted candidates will be contacted for an initial phone interview.
• Successful candidates from the phone interview will be invited for an in-person interview.

For any inquiries regarding the application process, please contact our HR department through the contact form available on our website.

We look forward to receiving your application and potentially welcoming you to our dynamic team!